Smooth and transparent transition from purchase to implementation
Phone call - resource overview and planning for training/rollout
Webinar training process clearly articulated for implementation
Account customization options explained
Timely response to inquiries
In order to best meet your needs, please have identified a primary contact, who will determine account setup and receive communication about new features, statistics and account changes.
Ongoing License Supports
Consistent communication providing notification of services
Prompt response to notification of new primary contacts - allowing continuation of established relationships and communication
Prompt responses to content requests and inquiries, meeting you at the point of need
Reliable access to current resources and tools
Representative contact for support and training needs
Aligned professional development
Targeted training (specific strategy/resource/feature)
Webinars customized for your educational community
Webinar of the Month
Self-Guided Professional Development Module
SLO Evidence/Certificates of Completion/Acknowledgement
Monthly usage statistics to inform rate of implementation
Monthly Updates highlighting timely, point of need services
Access to e-newsletters, social media, and blog content
